鶹ýAV

MTI Compliance team

Student Complaint Procedures

Student Grievance Review Board Procedure

A student of 鶹ýAV seeking redress through grievance regarding attendance, academics or conduct must first attempt to resolve the matter informally by following the chain of command.

  • The student must first speak with their instructor.
  • If the matter is not resolved at that point, the student can request to meet with the respective Program Director.
  • If the issue is still unresolved, the student can request to meet with the Director of Education.
  • Should the issue remain unresolved, the student must submit a written request for a meeting with the Grievance Review Board within 5 working days of the initial documented concern at the appropriate address (see addresses section below.)

The request for the meeting must state the following:

  • Name of the grievant
  • Program the grievant is enrolled in
  • Name of the program instructor
  • Current address and phone number of the grievant
  • Statement of the grievance, including what resolution is being sought and any supporting documentation


Student Grievance Review Board Addresses

Springfield, IL – Main Campus

2731 Farmers Market Road
Springfield, IL 62707
Toll Free: (888) 976-5171

Springfield, MO – Branch Campus

3600 Glenstone Outer Road
Springfield, MO 65804
Toll Free: (888) 976-5176

  • The Illinois Board of Higher Education
  • Department of Financial and Professional Regulation (for the Cosmetology Program in IL)
  • The State of Missouri Department of Higher Education
  • Board of Cosmetology and Barber Examiners (for the Cosmetology Program in MO)

431 East Adams, 2nd Floor
Springfield, IL 62701-1404
(217) 782-2551
Fax (217) 782-8548


Division of Professional Regulation
320 West Washington Street
Springfield, IL 62786
(217) 785-0820

P.O. Box 1469
Jefferson City, MO 65102-1469


P.O. Box 1062
Jefferson City, M0 65102

Course Catalogs:

鶹ýAV Illinois Catalog

鶹ýAV Missouri Catalog